Dear Ivan Litvak,
Please find attached the following guidelines for your upcoming Mystery Guest Evaluation:
- The GDI Audit Guidelines – refer to this before and during the audit
Please review them carefully and reach out to us for any queries.
🏨 Hotel Assigned To You
🏨 Hotel
Radisson Blu Belorusskaya Hotel, Moscow (1 Night & 2 Days)
👥 Auditors
Single — Business Traveller
📍 Address
3-Ya Yamskogo Polya Ulitsa, 26А, Moscow, Russia, 125040
✉️ Email
reservations.belorusskaya@radissonblu.com
📅 Audit Timeline
Check-In
1st September 2026
Check-Out
30th September 2026
Report Due
30th September 2026
Please make travel arrangements only after booking the hotel.
⚠️ Important Details
1
Remove "Mystery Shopper" from all social media profiles before the audit. Non-compliance leads to removal from the panel.
2
Evaluate all N/A brand standard areas even if they do not personally apply to you.
3
This is a Single assignment (Business Traveller).
4
Reservation must be made by the hotel/brand’s official website ONLY. Record the call and upload in MP3 format to GDI portal. Also evaluate booking via email and website. DO NOT ask for pick up or drop
6
On check-out day, proceed at standard check-out time. Complete the full guest journey, reveal your identity, then conduct the GM Debrief.
7
You are required to meet the Director of Quality for a minimum debrief of 30 minutes. Without this, the entire audit is cancelled.
8
Flight budget: USD 100. Taxi: USD 25. Reimbursed on actuals with valid invoices. UBER is suggested.
⭐ GM Debrief — Verification Process
Once the debrief is complete, the GM waives all invoices (Accommodation, F&B, etc.). No payment expected. Advance payments reimbursed within a few working days.
GM verifies you via:
- A) GDI Letter of Identification
- B) Original ID matching the Letter, with exact audit dates
Conduct the audit exactly as per the letter. GDI is not responsible for any financial loss due to non-compliance.
✈️ Travel Budget
Flight BudgetUSD 100
Taxi BudgetUSD 25
Total Travel BudgetTravel costs will be reimbursed based on actual expenses incurred and supported by valid receipts; the stated travel budget is a reimbursement limit and is not an amount awarded or paid upfront to the auditor.
💳 Expense Limits During Audit
StayBook the lowest available room category (Standard room)
F&B (per day)50 USD
BarBar is not audited separately
Laundry1 piece of garment for express laundry
IntegrityNo integrity checks to be performed
SpaSpa not to be evaluated as a service
TipsNo tips to be given. If paid will not be reimbursed.
⚠️ If an auditor backs out from a confirmed audit, they will be removed from the panel and blacklisted.
🎯 Areas of Special Attention
- This is a Mystery cum Announced Audit; please maintain the mystery element throughout the guest stay. The auditor MUST evaluate the "Back Of The House" questions on the checklist after the GM debrief.
- ALL positive AND negative comments must have mandatory photos. Each question MUST be supported with an image proof.
- Reservation must be made through the hotel/brand’s official website. Do not use OTAs (Booking.com, Expedia, etc.) for the audit reservation. The reservation should be made for the lowest available room category.
- Brand Standards Manual will also be shared with the confirmation for auditor reference.
- All areas in the checklist must be assessed. Auditor should not casually mark checklist items NA merely because they did not personally use/experience something.
📌 Special Instructions
Room InspectionPlease inspect one additional room as per the checklist on the GDI portal during the back of the house audit.
LaundryPlease use the express laundry on the day of your check-in to see if it is available
MEETINGS & EVENTSConduct this sections after the GM debrief
📱 GDI Portal — Key Steps
1.
Submit GM debrief discussion points in "GM DEBRIEF" at least 12 hours before check-out. Proceed only after Quality Team approval.
2.
Letter of Identity: Press "Check Out" on last day after revealing identity. Letter emailed instantly; copy sent to GM.
3.
Review all brand standard questions well in advance.
📎 VERY IMPORTANT: Upload all Stay & F&B bills in the relevant section of your report on the GDI portal.
📖 Auditor Reference Guide
This section replaces the attached PDF guidelines. Please read carefully before your audit.
🔑 Before You Arrive
📱
Login to the GDI Portal and review all Brand Standard sections and questions before your stay.
🚫
Remove "Mystery Shopper" from all social media profiles.
📞
Make the reservation call between 10:00–18:00 local time. Record the call (MP3). Do NOT use third-party booking platforms.
📧
Also email the hotel using a different name and email to evaluate the email reservation process. Do NOT book via this email.
📸 Photography Requirements
Hotel ArrivalPhotograph curb, lobby, front desk, lifts upon arrival.
Room ArrivalMin. 30 photos of room + bathroom immediately on entry. Plus a 2-min video capturing all amenities.
Daily HK (Morning)10 photos before leaving for breakfast + 10 photos on return.
Turndown (Evening)10 photos before leaving in the evening + 10 photos on return.
⚠️
Always take AFTER photos even if housekeeping did NOT service the room. Be discreet in public areas; no other guests in frame.
✅ Mandatory During Stay
🍽️ F&BBreakfast Day 1 at start time, Day 2 at end time. Lunch & dinner at all hotel restaurants at least once.
🛏️ In-Room DiningOrder at least once. Note associate name, time, upselling attempts.
🍹 BarVisit at least once. Order one drink, observe upselling & cross-selling. Note name & time.
🏊 Pool / GymPool: min 30 minutes. Gym: min 15 minutes. Both are verified via CCTV footage.
👔 LaundrySend exactly 1 item. Place currency in pocket (min local equiv. of $10) for integrity check.
🔧 MaintenanceReport 1 issue from your room. Note time, resolution, associate name.
🚫
At the travel desk: do NOT purchase any tour package.
🍫
Consume exactly 1 item from the minibar during the entire stay. Verify it appears on your final bill.
🔍 Integrity Scenarios
💰
Laundry: Place currency in laundry pocket. Verify it is returned. Use official currency names (USD, EUR, INR) in report.
🏠
Room: Leave cash or a small valuable in plain sight before housekeeping. Verify it is untouched on return.
🍽️
Restaurant: Raise a food complaint. Evaluate resolution speed, sincerity, and solution offered.
🔌
Room Scenario: Report a malfunctioning device. Evaluate how associates handle and resolve the issue.
📝 Report Writing Standards
✔️
Every question must be answered: Yes / No / NA. No = explanation + photo mandatory. NA = written justification required.
📅
Date format: July 25th, 2023. Time: 14:30 hours (24-hr only). Never use AM/PM, "mins", or "Hrs".
✍️
Executive Summary: written as a story/narrative in paragraph form. No bullet points. Cover positives, negatives, and improvement suggestions.
📎
Photos: JPG/PNG · Videos: MP4 · Audio: MP3 · Documents: PDF. All files high resolution, upright orientation.
🚫
Avoid personal bias. Write "I did not have a pleasant experience" — never "This is a horrible hotel."
✈️ Check-Out & Transport
🛫
Check out at standard time only. Early/late check-out requires prior written approval from GDI.
🚖
Post check-out cab must be arranged through the hotel and included in the hotel bill.
📤
Submit all reports within 48 hours of check-out. Late submission = removal from auditor panel.
Confidentiality Notice: The Auditor shall keep strictly confidential and shall not disclose, publish, or communicate any audit details, brand information, or confidential information obtained in connection with this audit, except as expressly authorized in writing by the Company or required by law.
A
Andrew David
Program Manager
Warm regards,
Andrew David
Radisson Hotel Group
gdiworldwide.com